Frequently Asked Questions
All answers to your questions about 62bat in one place
From opening an account to claiming bonuses, depositing via bKash, and BPL betting — learn everything in detail on our complete FAQ page.
The questions most frequently asked by Bangladeshi players at 62bat have been compiled on this FAQ page. We have answered each topic in plain English — account registration, deposits and withdrawals via bKash and Nagad, slot and live casino games, the welcome bonus, VIP program, and safe and responsible gaming. If you cannot find the answer to your question, our support team is always ready on 24/7 live chat.
Account and Registration
To register at 62bat, you need an active mobile number and a valid email address. Enter your name, mobile number, password, and preferred currency (BDT / Taka) in the registration form. After filling out the form, verify the OTP to activate your account. The entire process is completed within just a few minutes. Please note, 62bat is for people aged 21 and above only.
No, according to 62bat's rules, only one account per person is allowed. Attempting to open multiple accounts may result in all accounts being permanently closed and any deposited funds being forfeited. If you have any issues, contact us via live chat — we will resolve it quickly.
Click the "Forgot Password?" option on the login page. An OTP will be sent to your registered mobile number or email. Verify the OTP and set a new password. The entire process is done within 5 minutes. If you have any trouble, get help from our 24/7 support team.
To maintain security and a fair environment at 62bat, identity verification may be required in certain cases. Our team may contact you especially before large withdrawals or if unusual activity is detected on your account. Complete the verification by providing your national identity card details.
Yes, 62bat is fully mobile-friendly. The site can be used easily from any Android or iOS browser. Without downloading a separate app, you can log in, play games, deposit, and withdraw all from your smartphone's browser. Play from anywhere in Bangladesh with an internet connection.
Deposits and Withdrawals
Deposits via bKash are nearly instant — money is typically added to your 62bat wallet within 1 to 3 minutes. The minimum deposit amount is ৳200. When making a bKash payment, provide the correct transaction ID, otherwise processing may be delayed. If it takes more than 5 minutes, let us know via live chat.
Log in to 62bat, go to the "Deposit" option, and select Nagad. Send money to the designated Nagad number and enter the transaction ID in the deposit form. The minimum deposit amount is ৳200. The process is just as fast as bKash. For any issues, use our 24/7 live chat support.
The minimum withdrawal amount from 62bat is ৳500. After making a request, money generally reaches your bKash, Nagad, Rocket, or bank account within 1 hour. If account verification is already completed before the withdrawal, the process will be even smoother.
62bat itself does not charge any additional fees for deposits or withdrawals. However, your mobile banking service (bKash, Nagad, Rocket) or bank may apply their own transaction charges. These charges are determined according to the terms of the respective service provider.
Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is one of the supported payment methods at 62bat. Deposits and withdrawals can be made the same way as bKash and Nagad. Minimum deposit is ৳200 and minimum withdrawal is ৳500. Transactions via bank transfer are also possible.
Games and How to Play
To bet on BPL (Bangladesh Premier League) and any other cricket matches, log in to 62bat and go to the Sports section. Choose the match and market (winner, toss, over-under, etc.), enter the stake amount, and confirm your bet. You can also place bets in real time during live matches. Ask via live chat for any questions about the rules.
62bat has hundreds of slot games from several popular providers including PG Soft, Pragmatic Play, and JILI. Popular games like Fortune Tiger, Gates of Olympus, Fortune Gems, Super Ace, Wild Bandito, and Sweet Bonanza are always available. New games are added regularly. You can play equally well on both mobile and desktop.
RTP is the long-term average return rate of a game — it is the theoretical calculation of what percentage of total bets players can expect to get back over a long period of play. A higher RTP means comparatively more return. However, it does not guarantee the outcome of each individual round — slot results are entirely random. All games at 62bat run on certified RNG technology.
62bat's live casino section features games from Evolution Gaming, Ezugi, and other top providers. Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, and many more games are available with real dealers. Live streaming is high quality and can be played easily from any connection in Bangladesh.
Aviator is a crash-style game by Spribe. A plane starts flying and the multiplier keeps increasing. If you press the cash-out button before the plane crashes, you win your bet at that multiplier. If you cash out after the crash, you lose your bet. The gameplay mechanic is simple but making the right decision at the right time is the key skill.
Bonuses and Promotions
After opening a new account, 62bat automatically gives a 100% match bonus up to a maximum of ৳15,000 on your first deposit. That means if you deposit ৳1,000 you will receive ৳1,000 as a bonus. A 25x wagering requirement must be met for the bonus to become withdrawable. Read the full terms and conditions before claiming the bonus.
A wagering requirement means you must play the bonus amount as bets a certain number of times. For 62bat's welcome bonus, this is 25 times. For example: if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets for the bonus to become withdrawable. Bets on slot games count toward the requirement the fastest. See the full terms and conditions page for details.
The 62bat VIP program has 4 tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback is available: up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum. The more you play and stay active on the platform, the higher the tier you can reach.
Yes, all bonuses have an expiry period. Generally, if the wagering conditions are not met within a set time after the bonus is given, the bonus is cancelled. The expiry date is stated in the terms of each promotion. Check the promotions page regularly or ask via live chat to stay informed about new promotion offers.
Through 62bat's referral program, there is an opportunity to earn special benefits by referring friends. If a friend opens an account using your unique referral link and makes their first deposit, a bonus may be activated for both of you. To find out details about the current referral offer, see the live chat or promotions page.
Security and Responsible Gaming
62bat uses the highest standard of SSL encryption technology. Your personal information and financial data are stored in a fully encrypted state. Your information is not shared with any third parties. Certified random number generators (RNG) are used in all games to ensure fair play.
62bat is for people aged 21 and above only. It is strictly prohibited for minors to open an account or play games. Age is confirmed during identity verification. If a minor's account is identified, it is immediately closed.
Responsible gaming is a core principle at 62bat. You can set your own deposit limits, bet limits, or session time limits. If needed, you can temporarily close your account for a set period through the self-exclusion option. For this, please see our responsible gaming page or contact us via live chat.
The 62bat support team provides service in Bengali via live chat 24 hours a day, 7 days a week. You can connect by clicking the live chat button from any page on the website. You can also contact by email: [email protected]. There is no phone or WhatsApp number — support is available via live chat and email only.
If you feel that gaming is getting out of your control, let us know via live chat — we will close your account temporarily or permanently. There is also an option to self-exclude for a set period (30 days, 6 months, or 1 year). It is not possible to reactivate an account during the self-exclusion period.
Still have questions?
Our Bengali-speaking support team is with you 24/7. Chat with us now via live chat or jump straight into the games.
Live Chat Support
24/7 assistance in Bengali
Email Support
[email protected]